We value customer satisfaction and strive to provide the best quality products. Please review our return and refund policy below:
✔ Eligibility for Returns & Replacements
We accept returns or replacements only in the case of damaged or faulty products.
- Damaged or Defective Products: If you receive a damaged or faulty item, you are eligible for a replacement or return.
- Other Reasons: We do not accept returns or replacements for any other reasons, including change of mind, incorrect selection, or personal preference.
✔ Return Process
If you have received a damaged or faulty product, follow these steps to request a return or replacement:
- Contact Customer Support – Reach out to us via WhatsApp or email within 48 hours of receiving the product.
- Provide Proof – Share clear images or videos of the damaged or faulty item along with your order number.
- Approval & Return Instructions – Once approved, we will provide you with the return shipping details.
- Return the Product – Ship the product back to us in its original packaging.
- Processing – After receiving and inspecting the item, we will issue a replacement or refund based on the situation.
✔ Refund Policy
- Refunds will be processed only for defective or damaged products.
- Refunds will be credited to the original payment method within 7 working days after approval.
- Cash-on-Delivery (COD) orders will be refunded via store credit or bank transfer.
✔ Exchange Policy
- Exchanges are only available for damaged or faulty items.
- If the exact item is unavailable, store credit or a refund will be provided.
✔ Non-Returnable Items
We do not accept returns or replacements for:
❌ Products that are not defective or damaged.
❌ Opened accessories such as earbuds, chargers, and personal care items (for hygiene reasons).
❌ Digital products, software, or gift cards.
✔ Return Shipping Costs
- If the issue is from our side (wrong/damaged product), we will cover the return shipping cost.
- If the customer changes their mind, returns and replacements are not allowed.
For any queries, please contact our support team via WhatsApp or email.
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