At PK Tech Reviews, customer satisfaction is our top priority. We understand that occasionally you may need to return or exchange a product. This Return & Refund Policy outlines the terms and conditions for returning products, requesting refunds, and processing exchanges for purchases made on https://pktechreviews.com/.
By purchasing from our website, you agree to comply with the terms stated below.
1. General Policy Overview
Our return and refund policy allows customers to return or exchange eligible items within a specified timeframe. Products must meet the conditions outlined in this policy to qualify for returns or refunds.
2. Return Eligibility
To qualify for a return, the following conditions must be met:
- The product must be unused and in its original condition, with all accessories, manuals, and packaging intact.
- Proof of purchase, such as the original receipt or order confirmation email, must be provided.
- The return request has to be started within 7 days after you get the product.
3. Non-Returnable Items
Certain items are not eligible for returns, including:
- Hygiene-related products:
- Earphones, headphones, or earbuds once the seal is broken.
- Products that come into direct contact with the body, such as wearables, if opened or used.
- Damaged Items Due to Customer Negligence:
- Products that have been damaged due to improper handling, accidental drops, or unauthorized repairs.
- Digital or Downloadable Products:
- Any software, gift cards, or digital subscriptions.
- Customized Products:
- Items that have been personalized or customized specifically for the customer.
4. Return Process
To initiate a return, follow these steps:
- Contact Us:
- Send an email to [email protected] with your order details, reason for the return, and any relevant photos (in case of defective or damaged items).
- Alternatively, call our customer service at +92 331-5005049 to start the return process.
- Approval:
- Once we receive your request, our team will review the details and confirm if the item qualifies for a return. Approval will typically be provided within 2 business days.
- Return Shipping:
- Make sure to wrap the item tightly in its original box.
- Customers are responsible for the cost of return shipping unless the product was defective or damaged during delivery.
- Inspection:
- After receiving the returned product, we will inspect it to ensure it meets the eligibility criteria. This usually takes about 2 to 5 business days.
5. Refund Policy
a. Refund Eligibility
Refunds are processed in the following scenarios:
- The product was defective or damaged upon delivery.
- The item is not what we described on our website.
- The product was returned in accordance with the return eligibility criteria.
b. Refund Methods
Refunds will be sent back to the payment method that was used when you made the purchase. The way you get a refund depends on how you paid for your purchase.
- Cash on Delivery (COD):
- Refunds for COD orders will be processed via bank transfer, Easypaisa, or JazzCash.
- Online Payments:
- Refunds for online payments will be processed back to the original card or account.
c. Refund Processing Time
Refunds will be processed within 7-10 business days after the returned product passes the inspection. Bank processing times can change.
d. Partial Refunds
Sometimes, you might get a partial refund in specific situations, like when:
- If the product is returned in slightly used condition.
- If accessories or packaging are missing.
6. Exchange Policy
We offer exchanges for defective or damaged items, subject to stock availability. To request an exchange:
- To return an item, please use the steps described in Section 4.
- Specify that you would prefer an exchange rather than a refund.
- If the requested item is unavailable, you may opt for a refund or select an alternative product of equal value.
7. Damaged or Defective Products
a. Reporting Damages
If your product arrives damaged or defective, you must notify us within 48 hours of receiving the item. Provide the following details to expedite the process:
- Order number
- It’s important to have clear pictures or videos that show the damage or problem.
b. Resolution Options
For damaged or defective items, you can choose:
- A replacement of the same item (if available)
- A full refund
8. Shipping Charges for Returns
- Customer-Initiated Returns: If you are returning an item for reasons other than damage or defect, you will bear the return shipping costs.
- Company-Initiated Returns: If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.
9. Refund Exclusions
Refunds will not be given in certain situations.
- The product shows signs of use, tampering, or damage caused by the customer.
- The return request is initiated beyond the 7-day return window.
- The product is missing essential components, accessories, or packaging.
10. International Shipping
At this time, we only ship products within Pakistan. If you reside outside of Pakistan and wish to make a purchase, please contact us at [email protected] to discuss options.
11. Cancellations
a. Order Cancellation by Customer:
- You have the option to cancel your order as long as it hasn’t been shipped yet. Once the product has been dispatched, cancellations are no longer possible.
- To cancel an order, contact our customer support team with your order details.
b. Order Cancellation by PK Tech Reviews:
We reserve the right to cancel orders in the following scenarios:
- Stock unavailability
- Pricing or listing errors
- Payment issues or suspected fraudulent activity
If an order is canceled, you will get all your money back.
12. Customer Support
If you need assistance with a return, refund, or exchange, our customer support team is here to help. Contact us at:
- Email: [email protected]
- Phone: +92 331-5005049
- Hours of Operation: Monday to Saturday, 9:00 AM – 6:00 PM
13. Amendments to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Any updates will be shared on this page along with a new Effective Date. Continued use of our website after changes indicates your acceptance of the revised policy.
14. Governing Law
This Return & Refund Policy is governed by the laws of Pakistan. Any disputes arising from the use of our website or services will be resolved under the jurisdiction of Pakistani courts.
15. Disclaimer
While we strive to ensure a smooth return and refund process, we cannot guarantee refunds or exchanges for products returned outside the terms stated in this policy. Always review your product upon delivery and contact us promptly if any issues arise.